These Terms and Conditions set out the rules for using the CipherWins platform and describe the relationship between our service and users. We operate the site to provide account management, game access and transactional services; by registering or using the site you agree to these terms and any policies we publish. If you do not accept them, please do not create an account or place bets.
You are responsible for keeping your account details accurate and for safeguarding your login credentials. Only one account is permitted per person unless we agree otherwise in writing. We may require identity verification (KYC) at any time and will restrict withdrawals until verification is complete. Notify us immediately of any unauthorised activity on your account; we may suspend access while we investigate suspected fraud or security breaches.
Access to the platform is available only to users who meet applicable legal age and jurisdictional requirements. By registering you confirm you are of legal age in your place of residence and that your use of the service complies with local law. We may refuse registrations or restrict access where local rules prohibit participation.
Users must not use the service for unlawful activity, collusion, bonus abuse, money laundering or other fraudulent conduct. The use of unauthorised software, bots, VPNs intended to conceal location, or any manipulation of games or account events is prohibited. We reserve the right to suspend or close accounts and withhold funds where misuse is suspected, pending investigation.
Promotions and bonuses are subject to separate terms that form part of these conditions. Offers may include wagering requirements, game contribution rules, maximum bet limits and expiry periods. Abusive play, cancelled transactions or circumvention of promotional rules may result in bonus removal and forfeiture of winnings. Check the promotion terms before claiming an offer.
We accept a range of payment methods as shown in the cashier. Deposits are generally processed immediately but may be subject to provider delays. Withdrawals are subject to verification checks, including ID and source-of-funds documentation. We may apply pending periods while we complete compliance checks.
We may apply limits to deposits, wagers or withdrawals and may impose holds where required for security, fraud prevention or dispute resolution. Any applicable fees, limits or processing times will be disclosed in the cashier or payment terms.
If you have a complaint please contact customer support so we can attempt to resolve it. We will investigate disputes and may request supporting documents. If you remain dissatisfied we will advise on available escalation routes and any independent dispute resolution services that apply to our operation or your jurisdiction.
We may amend these terms from time to time. Updated terms will be published on the site and, where changes are material, we will provide notice to account holders. Continued use of the site after publication of revised terms constitutes acceptance of those changes. For clarity, Cipher Wins encourages you to review these terms periodically.
