This Privacy Policy explains how we collect, use and protect personal information when you use our services. We are committed to keeping your privacy secure and to being clear about what data we hold and why. Throughout this policy we use plain language to describe how CipherWins handles account data, play activity and site communications.
We collect different categories of information to operate accounts and provide services. These include personal data you give us directly, technical data from your device and transactional data related to deposits, wagers and withdrawals.
Personal data covers information that identifies you, such as your name, date of birth, address, email address and phone number. We also collect identity documents where required to verify your account and help prevent fraud. We process this information to create and manage your account, carry out identity checks and comply with our internal security procedures.
Technical data includes IP address, device and browser details, operating system, language settings and connection data. We use this information to maintain the service, provide a secure site and diagnose technical issues. Technical data also helps us detect suspicious activity and protect accounts.
Transactional data covers deposits, withdrawals, bet and play history, payment method details and bonus use. We retain transactional records for customer service, payment processing and to meet our internal recordkeeping obligations. Payment credentials are processed by third-party payment providers and are not stored by us in raw form.
We use collected data to open and manage accounts, process transactions, respond to enquiries, detect and prevent fraud, and improve the service. Data may also be used for security, risk assessment and internal analytics. We will only use your personal information for the purposes set out here or as otherwise notified to you.
We implement technical and organisational measures to protect personal data against unauthorised access, loss or misuse. Access to personal information within our business is restricted to staff and service providers who need the information to perform their roles. We review our security practices on a regular basis.
We use cookies and similar technologies to provide basic site functionality, remember preferences and support analytics. Cookies may be essential for logging in and for security checks. You can control cookie preferences through your browser settings, but disabling some cookies may affect site functionality.
You have rights over your personal information, including the right to access data we hold about you, request correction of inaccurate information, and ask for deletion where applicable. You may also object to or restrict certain processing and request portability of your data in a commonly used format.
To exercise your rights, contact our support team. We will verify your identity before responding to requests and will handle valid requests within a reasonable timeframe. Some information may be retained where required for legal or operational reasons.
We share information with trusted third-party providers for payment processing, identity checks, fraud prevention, hosting and analytics. These providers act on our instructions and are required to implement appropriate security measures. We may also disclose information where required by law or to protect our rights and users.
We may update this policy to reflect changes in our practices or legal requirements. When we make material changes we will publish the revised policy and the date it takes effect. For questions about privacy or to make a request, contact our support team via [email protected].
Please note that references to Cipher Wins in this policy refer to the same service operated under the site brand and used for account and privacy communications.
