Our support team is available to help with account-related issues, payment or bonus enquiries, technical concerns, or general feedback. Contact the team by live chat or email and we will do our best to resolve your request. We aim to provide a helpful, authorised service and can guide you on account verification, deposits, withdrawals and safer-gambling options. Use the channels below for a quick response and practical assistance.
| Department | Contact |
|---|---|
| Customer support | [email protected] (for account, payment, bonus and verification enquiries) |
| General enquiries | [email protected] (for general enquiries about the organisation and services) |
| Affiliate enquiries | [email protected] (for affiliate programmes, partnership enquiries and tracking) |
| Phone | +44 20 7946 1823 (speak to an adviser about account or payments) |
| Working hours | Mon-Fri, 09:00-18:00 (response times may vary; urgent calls prioritised) |
Email is the recommended way to contact us for detailed requests, account issues or where documents or explanations are needed. Please use [email protected] and include a clear subject line, your full name, account ID and current contact details so we can process your request quickly. Providing all relevant information up front helps avoid delays and speeds up resolution.
Our support team aims to respond to most enquiries within one business day. Simple requests are usually handled faster, while cases that need account checks or further investigation may take longer to resolve. If a matter requires additional time we will keep you informed and provide an estimated timeframe for a full response.
We welcome your feedback, suggestions and ideas to help improve CipherWins. All submissions are reviewed carefully by our team and used to refine site features, promotions and customer support. Tell us what you like, what could be better and any features you’d like to see. Your input is valued and directly helps us improve the experience for all players.
