At CipherWins we are committed to safer gambling and to providing a playing environment where people can enjoy themselves in a controlled way. We recognise the potential harms associated with gambling and aim to give clear tools, guidance and support so players can manage their activity responsibly and keep play within personal limits.
Our approach is built around practical safeguards: we require players to be 18+ and to complete identity checks where necessary, we monitor account activity for signs of harm, and we train staff to respond quickly to concerns. We aim to balance access to the site with measures that reduce risk and protect vulnerable customers.
Players can set personal deposit limits on a daily, weekly or monthly basis to manage how much they add to their account. Limits can be increased or reduced, with reductions taking effect immediately and increases subject to a short cooling-off period.
Loss limits allow you to cap net losses over a chosen period. This helps prevent chasing losses and gives a predictable maximum you are willing to risk.
We provide session time reminders and optional reality checks to help you keep track of how long you have been playing. You can set session limits and choose automatic breaks when your limit is reached.
If you need a longer break, self-exclusion is available. Self-exclusion closes access to your account for a set period and prevents you from opening a new account during that time. If you choose self-exclusion we will also provide information on next steps to support your return, when appropriate.
Knowing the common warning signs helps you and those close to you act early. Look out for:
Keep play sustainable by setting clear limits before you start, using deposit and loss caps, scheduling time-outs, and avoiding gambling when stressed or under pressure. Treat gambling as entertainment with a strict budget - never as a way to make money or solve financial problems. If you notice risky patterns, consider a temporary account break or self-exclusion.
If you or someone you know needs help, get in touch with a specialist organisation. UK services such as GamCare and GambleAware provide advice and treatment options, and the National Gambling Helpline can offer immediate support and signposting. For those who prefer a site-wide block, consider a national self-exclusion scheme. If you contact us for help, Cipher Wins staff will offer guidance and details of available external support.
